ORDER INFORMATION

INTERNATIONAL ORDERS
except Japan (see Japanese pages) and Canada
Procedures and Policies

Ordering Method

Customer

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Information Request (Internet, FAX, or Phone)

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EAGLE U.S.A.

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Pre-Order Information Reply (Price, Shipping charges, Delivery dates, etc.)

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Order (Internet or FAX)

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Ordering
This page contains information on ordering merchandise from Eagle USA to an international location (except Japan and Canada). Occasionally, there may be locations to which we are unable to ship merchandise, so please inquire about shipping to your particular location. Please carefully read through the information contained in this page in order to understand Eagle USA's ordering system. For ordering information to a Domestic address or Canadian address, please carefully read the information on our Domestic Orders (Canada included) page.
Information Requests
Please find details on contacting us about the products in which you are interested through our Information Request page. We will reply promptly with all information on products, availablilty, price, shipping charges, delivery dates and payment methods.
Business Location
All merchandise is shipped from our California, USA location.
EAGLE U.S.A.
743 W. Baker St. Suite D
Costa Mesa, CA 92626
U.S.A.
TEL: 714-979-9754
FAX: 714-979-9755
Shipping Charges and Shipping Method
All merchandise is shipped using FEDEX. Insurance is included with all shipping charges. After contacting Eagle USA, we will inform you of the shipping charges for your location.
Customs and Duties
Customers are responsible for all customs and duties that may be incurred. For further information, please contact your local Customs officials.
Payment Method
- PayPal Payment:
  Currency of USD$ is always used for your payment.
  For further information, visit PayPal Web Site.
- Bank Wire Transfer：
  USD$ to Eagle USA's bank account.
- International Money Order:
  USD$ to Eagle USA's location by mail. It will take about 4-7 business days for your money order to be processed after we receive your payment.
- Credit Card:
  Due to increasing international credit card frauds, we will be unable to accept any credit card as your payment methods.
Payment and Merchandise Delivery Dates
Unless requested otherwise , Eagle USA will not hold merchandise based on a price or availability request. Therefore, in a few cases merchandise availability may change from the time of your inquiry. In all cases, Eagle USA will hold merchandise once an order is placed and ship the merchandise once payment has been received and confirmed. Special orders will be placed with the manufacturer after payment has been received. Additionally, information on delivery dates are strictly an estimate and can not be guaranteed. Occasionally, a manufacturer's promised delivery date may be greatly delayed. In such cases, you will be offered an opportunity to cancel your order without any penalty.
Changes / Cancellations
For merchandise that is in Eagle USA's stock, orders may be changed and/or cancelled prior to shipping. For merchandise that is specially ordered or ordered with customizations, any changes and/or cancellations will not be accepted.
Returns / Exchanges
For merchandise that is in Eagle USA's stock, returns and/or exchanges are accepted within two weeks from the date of your purchase. All merchandise must be returned in the original, unused condition. Shipping costs for returns or exchanges are the responsibility of the customer. Additionally, all returned merchandise must have a Return Authorization Number which will be issued by Eagle USA clearly printed on the box, otherwise, the returned merchandise will not be received and return to you. The original purchase price of the merchanandise not including shipping charges will be refunded in the same payment method as the purchase. For Credit Card refunds, exchange rate fluctuations may change the refund amount. For Bank Transfer refunds, bank fees may apply.
For merchandise that is specially ordered or ordered with customizations, any exchanges and/or returns will not be accepted.
Defective, Misshipped Merchandise
If the merchandise received is different from what was ordered or is defective, Eagle USA will replace or repair this merchandise and will be responsible for the shipping charges. All returned merchandise must have a Return Authorization Number which will be issued by Eagle USA clearly printed on the box, otherwise, the returned merchandise will not be received and return to you.
Warranty
Eagle USA will accept merchandise still under manufacturer's warranty (usually one year for clubs) for repair or replacement by the manufacturer. Customer is responsible for shipping charges to Eagle USA. After repair or replacement is completed, Eagle USA will be responsible for shipping charges to the customer. All returned merchandise must have a Return Authorization Number which will be issued by Eagle USA clearly printed on the box, otherwise, the returned merchandise will not be received and return to you.

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743 W. Baker Street, Suite D, Costa Mesa, Ca 92626
Tel: 714-556-4161 Fax: 714-979-9755