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    Returns and Exchange

    For merchandise that is in Eagle USA's stock, returns or exchanges are accepted within two weeks from the date of your purchase. All merchandise must be returned in the original, unused condition. Shipping costs for returns or exchanges are the responsibility of the customer. Additionally, all returned merchandise must have a Return Authorization Number which will be issued by Eagle USA clearly printed on the box, otherwise, the returned merchandise will not be received and return to you. The original purchase price of the merchanandise not including shipping charges will be refunded in the same payment method as the purchase. For Credit Card refunds, exchange rate fluctuations may change the refund amount. For Bank Transfer refunds, fees may apply. For merchandise that is specially ordered or ordered with customizations, any exchanges and returns will not be accepted.

    Changes / Cancellations

    For merchandise that is in Eagle USA's stock, orders may be changed or cancelled prior to shipping. For merchandise that is specially ordered or ordered with customizations, any changes and/or cancellations will not be accepted.